Free on-line: ‘Democratizing
Innovation.’
by Prof. Eric Von
Hippel.
One of my favourite books by Prof. Eric Von Hippel: ‘Democratizing Innovation,’ is avilble free
on-line.
Personally Hippel is
in my top ten all time authorities on customer centric innovation.
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Basically he says – his long term thesis – that customers
are not only beginning to own the innovation process, they are – especially with
digital products/processes/content – way
down the line in knowledge and knowhow.
Hence companies had better not only start listening to customers, but bring them in as
co-innovators, semi-owners of the innovation force from end-to-end.
It’s a good A-to-Z on how to implement such a strategy.
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